Effective Date: 25/11/2025
At ManoloHost, we are committed to protecting the privacy of our users and complying with GDPR regulations.
1. Information We Collect
We may collect the following personal information:
- First and last name
- Email address
- Phone number
- Postal address
- Billing and payment information (via Stripe or PayPal)
- IP address (for security and abuse prevention)
This information is collected primarily when creating an account and subscribing to services.
2. Use of Information
Collected data is used solely for:
- Account management and provision of purchased services
- Billing and payments
- Technical support and customer service
- Platform security and abuse prevention
We do not sell or share data for marketing purposes. Data may be shared with payment providers strictly to process payments (Stripe, PayPal).
3. Data Retention
Personal information is retained until the user requests deletion, except when certain data must be maintained for legal or administrative reasons (e.g., account email).
4. Data Security
- All data is stored on servers within the EU, even if part of our physical infrastructure is outside the EU.
- Servers use RAID 1 with two disks.
- Access is restricted to authorized administrators and the account owner.
5. User Rights
Users have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data under Article 17 of the GDPR
To exercise these rights, users may contact:
Via the ticket system in the user panel. Discord should not be used for personal data requests, as it is not encrypted end-to-end.
6. Minors
Services are only available to users 13 years or older. Minors under 13 should not provide personal data or create accounts.
7. Cookies and Tracking
- Only essential cookies required for panel functionality are used.
- No analytics or advertising cookies are installed.
8. Contact
For questions regarding data privacy or protection: